Energenie Solutions · Practical guidance
Record the original concern and what work was done. Compare relevant before-and-after conditions, check what residents experienced and explain any differences between the periods. Use the result to decide whether to investigate further, review again or consider a wider rollout.
Define the outcome before reviewing the data
Write down the concern, the work and the result the team expects. A heating-control change might aim to reduce heating when rooms are empty while maintaining comfort when people use them. A repair to a home with damp and mould should be followed by a check on whether the original problem has returned.
Handle reports and urgent concerns through the landlord’s normal response process while the evaluation continues. Arrange any follow-up inspection required for the case and ask the resident whether the original concern persists. GOV.UK damp and mould guidance.
Keep a short record of the work
Record the original concern, room or building and the date of the report.
Record what changed, when it changed, who checked completion and what other work took place.
Agree what would demonstrate improvement and what evidence is available before and after.
Record resident feedback and inspection findings, and set a date for the next review.
Compare periods that answer the same question
Record dates, outside weather, occupancy, operating hours and heating availability. Keep the measurement locations consistent or explain changes. Where conditions differ, say what that means for the comparison.
Room conditions
Compare when and how often the concern occurs. Read the pattern alongside feedback and inspection findings.
Energy use
Compare metered energy for the same equipment or area, in the same units. Record adjustments for weather or operating changes and identify estimates.
Cost
Show the tariff and the consumption separately. A price change can change the bill even when energy use stays the same.
Gaps in the evidence
Record missing data, equipment changes and any period you excluded. Explain which findings the gaps limit.
If the project needs a savings figure, agree a measurement method and the baseline before the work where possible. Keep scheduled hours and control requests separate from metered energy consumption. US Department of Energy measurement and verification guidance.
Write down the observation and the decision
In this illustrative example, a heating-control fault was repaired. The monitored room warmed earlier after the repair. The outdoor weather was also milder, and the resident still reported feeling cold at night.
Observed change
The room warmed earlier during the comparison period. The review records both periods and the relevant weather.
Next action
Keep the overnight concern open. Assign the housing team a date to follow up with the resident and check the overnight heating pattern.
Questions to answer in the review
Can a better graph close a case?
Use the readings as one part of the evidence. Base any closure decision on the appropriate follow-up, resident feedback, inspection findings and the landlord’s responsibilities. GOV.UK guidance for social landlords in England.
When can we publish a savings figure?
Use a figure when the measurement method supports it. State the scope, dates, baseline, any adjustments and limitations. Label estimates and measured results clearly.
When is there enough evidence to consider a wider rollout?
Check which homes and conditions the evidence represents. If the pilot covers a narrow sample or a short period, identify what a larger trial would need to establish.
Related guidance
Discuss the evidence from your project
Bring the work completed, the rooms or buildings involved and the readings you already have. Scott can help you identify the evidence needed for the next decision.
